Parature Customer Service™ software integrates the customer portal, rich knowledgebase and full trouble ticket software in one dynamic, unified system that manages all your support needs.
The Parature Portal provides a professional 24/7, external support presence personalized to be as simple or sophisticated as you need.
Your portal looks identical to your website, so your customers feel comfortable that they’re on familiar ground. Change the look and feel of your portal to point end users directly to the information they need.
From the portal, your customers can access a fully searchable knowledgebase, submit tickets, and even check on ticket status themselves.
Parature comes from day one with a full suite of modules that provide 20/20 visibility across all your support interactions, anytime.
You Determine How Interactive You Want to Be with Your Customers
Parature’s innovative approach lets you grow on your timetable, not ours. From a self-service knowledgebase to online chat, let customers select their own method of assistance. Parature Customer Service software lets you start simple and grow.
Centrally Manage Your Customer and Account Data
Personalized customer service starts with easy access to clean, accurate data about the people you support.
All customer communication is recorded in Parature, so you always have a complete history. What products do customers own? What accounts do they belong to? All your customer history stays securely in one place, so it’s easier to confirm end user identity, and have the insight to cross sell and upsell products.
Engage Your Customers with the Interactivity that Makes Relationships Thrive
Parature comes complete with a trouble ticket system that lets you track, route and resolve support issues quickly and easily. This lifecycle ticket management system is fully personalized to meet your needs, from the most basic to the most sophisticated.
Dynamic interaction has tremendous impact. Parature Customer Service software lets your end users engage in live chat sessions direct with your support representatives.
Encourage End User Communities
Enabling customers to interact with each other online is a proven way to grow and maintain a loyal customer base. Parature Customer Service software lets you provide a valuable forum for end users to network, and a way for you to discover which topics are most important, allowing you to create the most relevant, timely support content.
Measure Customer Satisfaction, Monitor Trends
Whether you need to gauge the performance of your support team, the value of your knowledgebase content or the overall quality of your products and services, Parature has the reports and analytic power you need.
For complete enterprise business intelligence for all your Parature service and support data, Parature Report – Premium, powered by Business Objects, provides in-depth insight into key performance areas.
