In order for today's businesses and organizations to maintain and improve customer service and optimize help desk staffing levels your help desk solution must help you create... an efficient, cost effective, web based customer focused support environment!
Whether you currently track support requests on paper or spreadsheet, or presently have a helpdesk solution that is no longer adequate for your current needs, we invite you to take a look at our helpdesk solution, Novo Help Desk Software which enables you to provide a cost effective intranet or internet help desk support environment.
The Novo Customer Support Suite combines our Help Desk Solutions Software with our very powerful, full featured enabling you to provide customer self help, different levels of internal support documentation and more. The knowledge base specifically helps you:
Reduce call volumes
Efficiently respond to repeat issues
Keep 2nd/3rd level technicians/engineers working on valued added projects
A few applications of our Novo Help Desk Solutions are:
Intranet/Extranet Web Customer Support Portal
Internet Help Desk Solutions Software
Issue Tracking
Inter-Department Service Request Tracking - i.e. equipment moves
Reduced Support Staff Time: Customers/End Users can easily submit a support request through your web site or company Intranet/Extranet. These requests are automatically added to the Help Desk ticket queue, reducing the number of inbound support calls and eliminating the ticket creation process by your help desk support staff. Of course, your support staff can manually add help desk tickets as well. Through our help desk solution, Customers/End Users can also track the status of their request through your web site.
Organize & Track Requests Across Departments: Distributed Help Desk Software Management allows each department or group within your organization to manage their own support/request/project queue. Global managers can view/manage all queues through the help desk.
Help Desk Solutions Fea
CRM CONSULTING
All companies, no matter their industry, rely on customer and supplier relationships to ensure their financial business success. And why not? Statistics show that for most companies, more than half of their revenue is generated by current customers. Maintaining these relationships is key to any successful organization. This is knowledge most successful managers understand, and when their companies grow from smaller to midsize companies, it is important to adopt the proper customer support and customer relationship management systems. Choosing the right is crucial.
Help Desk Software Central is an experienced provider of CRM consulting services. We have provided CRM consulting services to such Fortune 500 companies as Sprint Nextel, Verizon, United Technologies, Polo Ralph Lauren, and many other companies with worldwide footprints. We also have provided CRM consulting services to such important governmental organizations as the US Marshals Service, Industry Canada, and the United Nations. We are experts in the provision of online remote support software, commonly known in the industry as CRM or customer relationship management software. We do this with our CRM product of choice: Issuetrak helpdesk software.
Managing Relationships From The Web Customer service and support staff deal with your customers on a daily basis. While in some organizations it is possible to assign specific customer relationships to specific customer service personnel, in many cases this is just not possible. Having a customer support telephone line for your customers is critical to future success. This is why tracking each customer support call, and the ability to reference previous customer support calls can ensure that your customer relationship is managed with true effectiveness.
In most of our CRM consulting contracts we typically recommend an online to our clients, whether large or small. The reasons are simple: web-based helpdesk software such as Issuetrak provide a low cost method to access previous customer support issues while solving new ones. Most organizations seeking CRM consulting services expect a complex CRM software requiring individual desktop installation and multi-day training for staff. At Help Desk Software Central, we offer the opposite. Our is completely web-based, meaning there is absolutely no need to install any software on users computers. In fact, the system is completely accessible via a simple Internet browsers such as Internet Explorer.
Complex CRM Issues: Solved By storing customer support issues in a centralized web-based database, customer support personnel have continual access to older issues as well as new ones. The ability to serve and respond to customer demands is increased markedly with effective , ensuring the best overall customer service experience at a surprisingly low cost.
Contact Us For CRM ConsultingThe world of customer relationship management is certainly a complex one. Software providers offer hundreds of products, many with extreme complexity, to organizations new to CRM consultants. We believe that has to change. While many customer relationships are complex, managing them shouldn't be. This is why we offer the Issuetrak helpdesk support software system as a free demo.
In five minutes, you can get a good grasp of what this dynamic CRM software can provide. In fact, the system is so easy to learn, that most users can pick it up within five minutes or less. Very few other CRM products on the market can boast this.
Help Desk Software Central is an experienced provider of CRM consulting services. We have provided CRM consulting services to such Fortune 500 companies as Sprint Nextel, Verizon, United Technologies, Polo Ralph Lauren, and many other companies with worldwide footprints. We also have provided CRM consulting services to such important governmental organizations as the US Marshals Service, Industry Canada, and the United Nations. We are experts in the provision of online remote support software, commonly known in the industry as CRM or customer relationship management software. We do this with our CRM product of choice: Issuetrak helpdesk software.
Managing Relationships From The Web Customer service and support staff deal with your customers on a daily basis. While in some organizations it is possible to assign specific customer relationships to specific customer service personnel, in many cases this is just not possible. Having a customer support telephone line for your customers is critical to future success. This is why tracking each customer support call, and the ability to reference previous customer support calls can ensure that your customer relationship is managed with true effectiveness.
In most of our CRM consulting contracts we typically recommend an online to our clients, whether large or small. The reasons are simple: web-based helpdesk software such as Issuetrak provide a low cost method to access previous customer support issues while solving new ones. Most organizations seeking CRM consulting services expect a complex CRM software requiring individual desktop installation and multi-day training for staff. At Help Desk Software Central, we offer the opposite. Our is completely web-based, meaning there is absolutely no need to install any software on users computers. In fact, the system is completely accessible via a simple Internet browsers such as Internet Explorer.
Complex CRM Issues: Solved By storing customer support issues in a centralized web-based database, customer support personnel have continual access to older issues as well as new ones. The ability to serve and respond to customer demands is increased markedly with effective , ensuring the best overall customer service experience at a surprisingly low cost.
Contact Us For CRM ConsultingThe world of customer relationship management is certainly a complex one. Software providers offer hundreds of products, many with extreme complexity, to organizations new to CRM consultants. We believe that has to change. While many customer relationships are complex, managing them shouldn't be. This is why we offer the Issuetrak helpdesk support software system as a free demo.
In five minutes, you can get a good grasp of what this dynamic CRM software can provide. In fact, the system is so easy to learn, that most users can pick it up within five minutes or less. Very few other CRM products on the market can boast this.
ONLINE HELP DESK
Creating an online help desk is easy with IssueTrak help desk software and by Help Desk Software Central. No other helpdesk product on the market offers such a breadth of features combined with both ease of use and simple maintenance. IssueTrak version 5 more features than ever, with simple integration into the Microsoft Active Directory system.
Simple Handling of Issues With the add-on Automatic E-Mail notification module, the IssueTrak help desk software system streamlines the management of your helpdesk. In fact, you can customize the system to email the appropriate contact whenever a new issue is submitted, assigned, updated, closed, or escalated. What's more, your users can help themselves by searching the Knowledge Base, which can be updated whenever a unique issue is resolved.
Advantages of A Web Based Online Help Desk System Many of our clients come to us with proprietary, often cryptic systems which have bogged down their help desk departments and users for some time. In many cases, these systems were developed to create complete vendor dependence, and did not allow necessary scalability without hardware upgrades. Certainly, this is not what any organization expects from their The IssueTrak system is different. Because it works with a simple Microsoft SQL Server, it can be expanded very easily using readily available, and cost effective hardware. As well, we offer the ability to install the system in house, or host it remotely on our servers for a small monthly investment.
The most important benefit of a web based online help desk software system is that all of your users can take advantage of it with only a simple browser. There are no installations necessary to individual systems. Which means the system is accessible from any computer with an Internet connection.
Connectivity - Anywhere Travel is a fact of life for most businesses. With the IssueTrak , connecting to the helpdesk is possible from anywhere with an internet connection - and with our knowledge base add on, users can even help themselves to the solutions made available by your support personnel.
Free Help Desk Demo Unsure if the IssueTrak solution is for you? Why not try it out? Although pointing out features can help you decide which product would be best for your organization, we have found that nothing sells IssueTrak better than its ease of use.
. You will receive an email, typically within 1-2 hours, which will provide you with the full details. Why not get started today?
Simple Handling of Issues With the add-on Automatic E-Mail notification module, the IssueTrak help desk software system streamlines the management of your helpdesk. In fact, you can customize the system to email the appropriate contact whenever a new issue is submitted, assigned, updated, closed, or escalated. What's more, your users can help themselves by searching the Knowledge Base, which can be updated whenever a unique issue is resolved.
Advantages of A Web Based Online Help Desk System Many of our clients come to us with proprietary, often cryptic systems which have bogged down their help desk departments and users for some time. In many cases, these systems were developed to create complete vendor dependence, and did not allow necessary scalability without hardware upgrades. Certainly, this is not what any organization expects from their The IssueTrak system is different. Because it works with a simple Microsoft SQL Server, it can be expanded very easily using readily available, and cost effective hardware. As well, we offer the ability to install the system in house, or host it remotely on our servers for a small monthly investment.
The most important benefit of a web based online help desk software system is that all of your users can take advantage of it with only a simple browser. There are no installations necessary to individual systems. Which means the system is accessible from any computer with an Internet connection.
Connectivity - Anywhere Travel is a fact of life for most businesses. With the IssueTrak , connecting to the helpdesk is possible from anywhere with an internet connection - and with our knowledge base add on, users can even help themselves to the solutions made available by your support personnel.
Free Help Desk Demo Unsure if the IssueTrak solution is for you? Why not try it out? Although pointing out features can help you decide which product would be best for your organization, we have found that nothing sells IssueTrak better than its ease of use.
. You will receive an email, typically within 1-2 hours, which will provide you with the full details. Why not get started today?
WEB BASED HELP DESK SOFTWARE
Web Based Help Desk Software
Providing tech and customer support assistance is a necessity for many companies, despite the fact that it is not their core mission. With tech support, a key goal for every organization, whether large or small, is to ensure all system users on a network are working at all times. When computer systems become a problem, productivity often turns to nil. Meanwhile, customer support is one of the most important facets of any successful and growing company. Without it, customers simply move on. The IssueTrak web based helpdesk software system enables you to serve both groups of stakeholders, tracking issues, and solving problems all from an online interface.
Customer Support Benefits As a knowledgebase equipped web based helpdesk software system with e-mail tracking, IssueTrak offers a wide variety of benefits in its role as an . Customer issues can be created and closed with the click of a mouse, and tracked stage by stage to ensure customer satisfaction. What's more, alerts can be set when issues have not been resolved within a certain period of time. All of this comes with one of the simplest web-based helpdesk software interfaces available on the market today.
IT Support Benefits When knowledge-based workers encounter difficulties with their PCs and the software which runs on them, productivity is affected. The IssueTrak web based help desk software system remedies in these issues in a number of ways. Our tries to anticipate every situation. Using the optional password management module, user passwords can be reset in cases where they have been forgotten, or reminders can be given from administrator to user. Software issues can be remedied quickly using the optional knowledgebase module, which builds its own database of older issues in order to ensure repetitive problems are corrected immediately. Finally, PC asset management is available to ensure that your network administrators know what systems are on your network, not to mention what software products have been installed.
Demo Help Desk Software From The Web The IssueTrak web based helpdesk software system is one of the fastest demos available in the industry today. Where else could you contact a company and began mowing their products within two minutes of reply? The answer: no where else but Help Desk Software Central. Trying the IssueTrak web-based helpdesk software system will give you an excellent idea of what it is all about, and how simple it is to use.
Providing tech and customer support assistance is a necessity for many companies, despite the fact that it is not their core mission. With tech support, a key goal for every organization, whether large or small, is to ensure all system users on a network are working at all times. When computer systems become a problem, productivity often turns to nil. Meanwhile, customer support is one of the most important facets of any successful and growing company. Without it, customers simply move on. The IssueTrak web based helpdesk software system enables you to serve both groups of stakeholders, tracking issues, and solving problems all from an online interface.
Customer Support Benefits As a knowledgebase equipped web based helpdesk software system with e-mail tracking, IssueTrak offers a wide variety of benefits in its role as an . Customer issues can be created and closed with the click of a mouse, and tracked stage by stage to ensure customer satisfaction. What's more, alerts can be set when issues have not been resolved within a certain period of time. All of this comes with one of the simplest web-based helpdesk software interfaces available on the market today.
IT Support Benefits When knowledge-based workers encounter difficulties with their PCs and the software which runs on them, productivity is affected. The IssueTrak web based help desk software system remedies in these issues in a number of ways. Our tries to anticipate every situation. Using the optional password management module, user passwords can be reset in cases where they have been forgotten, or reminders can be given from administrator to user. Software issues can be remedied quickly using the optional knowledgebase module, which builds its own database of older issues in order to ensure repetitive problems are corrected immediately. Finally, PC asset management is available to ensure that your network administrators know what systems are on your network, not to mention what software products have been installed.
Demo Help Desk Software From The Web The IssueTrak web based helpdesk software system is one of the fastest demos available in the industry today. Where else could you contact a company and began mowing their products within two minutes of reply? The answer: no where else but Help Desk Software Central. Trying the IssueTrak web-based helpdesk software system will give you an excellent idea of what it is all about, and how simple it is to use.
CUSTOMER SUPPORT SOFTWARE
Parature Customer Service™ software integrates the customer portal, rich knowledgebase and full trouble ticket software in one dynamic, unified system that manages all your support needs.
The Parature Portal provides a professional 24/7, external support presence personalized to be as simple or sophisticated as you need.
Your portal looks identical to your website, so your customers feel comfortable that they’re on familiar ground. Change the look and feel of your portal to point end users directly to the information they need.
From the portal, your customers can access a fully searchable knowledgebase, submit tickets, and even check on ticket status themselves.
Parature comes from day one with a full suite of modules that provide 20/20 visibility across all your support interactions, anytime.
You Determine How Interactive You Want to Be with Your Customers
Parature’s innovative approach lets you grow on your timetable, not ours. From a self-service knowledgebase to online chat, let customers select their own method of assistance. Parature Customer Service software lets you start simple and grow.
Centrally Manage Your Customer and Account Data
Personalized customer service starts with easy access to clean, accurate data about the people you support.
All customer communication is recorded in Parature, so you always have a complete history. What products do customers own? What accounts do they belong to? All your customer history stays securely in one place, so it’s easier to confirm end user identity, and have the insight to cross sell and upsell products.
Engage Your Customers with the Interactivity that Makes Relationships Thrive
Parature comes complete with a trouble ticket system that lets you track, route and resolve support issues quickly and easily. This lifecycle ticket management system is fully personalized to meet your needs, from the most basic to the most sophisticated.
Dynamic interaction has tremendous impact. Parature Customer Service software lets your end users engage in live chat sessions direct with your support representatives.
Encourage End User Communities
Enabling customers to interact with each other online is a proven way to grow and maintain a loyal customer base. Parature Customer Service software lets you provide a valuable forum for end users to network, and a way for you to discover which topics are most important, allowing you to create the most relevant, timely support content.
Measure Customer Satisfaction, Monitor Trends
Whether you need to gauge the performance of your support team, the value of your knowledgebase content or the overall quality of your products and services, Parature has the reports and analytic power you need.
For complete enterprise business intelligence for all your Parature service and support data, Parature Report – Premium, powered by Business Objects, provides in-depth insight into key performance areas.
The Parature Portal provides a professional 24/7, external support presence personalized to be as simple or sophisticated as you need.
Your portal looks identical to your website, so your customers feel comfortable that they’re on familiar ground. Change the look and feel of your portal to point end users directly to the information they need.
From the portal, your customers can access a fully searchable knowledgebase, submit tickets, and even check on ticket status themselves.
Parature comes from day one with a full suite of modules that provide 20/20 visibility across all your support interactions, anytime.
You Determine How Interactive You Want to Be with Your Customers
Parature’s innovative approach lets you grow on your timetable, not ours. From a self-service knowledgebase to online chat, let customers select their own method of assistance. Parature Customer Service software lets you start simple and grow.
Centrally Manage Your Customer and Account Data
Personalized customer service starts with easy access to clean, accurate data about the people you support.
All customer communication is recorded in Parature, so you always have a complete history. What products do customers own? What accounts do they belong to? All your customer history stays securely in one place, so it’s easier to confirm end user identity, and have the insight to cross sell and upsell products.
Engage Your Customers with the Interactivity that Makes Relationships Thrive
Parature comes complete with a trouble ticket system that lets you track, route and resolve support issues quickly and easily. This lifecycle ticket management system is fully personalized to meet your needs, from the most basic to the most sophisticated.
Dynamic interaction has tremendous impact. Parature Customer Service software lets your end users engage in live chat sessions direct with your support representatives.
Encourage End User Communities
Enabling customers to interact with each other online is a proven way to grow and maintain a loyal customer base. Parature Customer Service software lets you provide a valuable forum for end users to network, and a way for you to discover which topics are most important, allowing you to create the most relevant, timely support content.
Measure Customer Satisfaction, Monitor Trends
Whether you need to gauge the performance of your support team, the value of your knowledgebase content or the overall quality of your products and services, Parature has the reports and analytic power you need.
For complete enterprise business intelligence for all your Parature service and support data, Parature Report – Premium, powered by Business Objects, provides in-depth insight into key performance areas.
IT HELP DESK SOFTWARE
Help desk software vendors specialize in providing internal service and support solutions that automate the help desk and service desk function. Typical functionality includes call management, call tracking, knowledge management, problem resolution, remote control, and self-help capabilities.
It should be noted that many of these vendors offer complementary products in the form of asset management, CRM, call center management, and related front/back office solutions. Vendors that specialize in these (and other help desk related offerings) are categorized elsewhere in this directory.
It should be noted that many of these vendors offer complementary products in the form of asset management, CRM, call center management, and related front/back office solutions. Vendors that specialize in these (and other help desk related offerings) are categorized elsewhere in this directory.
FREE HELP DESK SOFTWARE
Looking for Free Helpdesk Software? Below we cover software that you can download and install for free!
This helpdesk software is being built on java, it's compatible with anything, a server, a computer, and probably some things we haven't even tried yet.
Virtual Call Center
A Helpdesk System is common in almost every business and helps a company support not only their internal customers, but external customers as well. Often, smaller companies can not afford the high price of Helpdesk software let alone the resources to fund a full time support center.
What if you didn't have any helpdesk staff? Guess what! Not a problem with our Free Helpdesk Software!
That's right - no Helpdesk staff required. How do we do this? Easy, we draw upon your somewhat technical savvy employees and our free 'fix it' updates to provide you with a virtual call center.
Helpdesk Software - Requirements
Before I tell you how our helpdesk software works, let me quickly cover system requirements. You'll need an old PC with a network card - that's all! Because the entire system is built on java, it's compatible with anything, a server, a computer, and probably some things we haven't even tried yet.
Here is how the Helpdesk system works. When an employee has a problem, they (or someone next to them) connect to our Helpdesk software, they type in a short description of their problem and the 'virtual call center' searches for a similar problem and presents a known solution. If one or more solutions have been found, they are presented to the user at which time they may select a solution, search the helpdesk database again or submit a trouble ticket.
A trouble ticket can be created by following a few basic guidelines that help to keep call center records clean and understandable - the last thing you want is a Helpdesk database filled with unrecognizable trouble tickets!
Once the Helpdesk software creates the trouble ticket, it performs two actions. First, a message is sent to the virtual call center which is composed of regular staff who are somewhat technically savvy. When you initially install the Helpdesk software, you invite employees to periodically help others by responding to trouble tickets if they think they have a solution.
Helpdesk Support
If none of the employees can solve the Helpdesk Call (trouble ticket), then information is pulled from the Helpdesk Support Base. I'll explain more about this later, but in a nutshell, it will solve most of the trouble tickets.
Help desk Software
There is a ton of Helpdesk software in all kinds of languages. We our creating our package in java because it's compatible with just about any operating system on the market and can fit into any IT Support environment.
We are still working on the helpdesk application and have moved it to anther site (it's not really security related, so this works better). The new site is Call centre software and covers all aspects of running a helpdesk call center.
If you would like to see a list of applications, take a look at this list of Help desk software
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