In order for today's businesses and organizations to maintain and improve customer service and optimize help desk staffing levels your help desk solution must help you create... an efficient, cost effective, web based customer focused support environment!
Whether you currently track support requests on paper or spreadsheet, or presently have a helpdesk solution that is no longer adequate for your current needs, we invite you to take a look at our helpdesk solution, Novo Help Desk Software which enables you to provide a cost effective intranet or internet help desk support environment.
The Novo Customer Support Suite combines our Help Desk Solutions Software with our very powerful, full featured enabling you to provide customer self help, different levels of internal support documentation and more. The knowledge base specifically helps you:
Reduce call volumes
Efficiently respond to repeat issues
Keep 2nd/3rd level technicians/engineers working on valued added projects
A few applications of our Novo Help Desk Solutions are:
Intranet/Extranet Web Customer Support Portal
Internet Help Desk Solutions Software
Issue Tracking
Inter-Department Service Request Tracking - i.e. equipment moves
Reduced Support Staff Time: Customers/End Users can easily submit a support request through your web site or company Intranet/Extranet. These requests are automatically added to the Help Desk ticket queue, reducing the number of inbound support calls and eliminating the ticket creation process by your help desk support staff. Of course, your support staff can manually add help desk tickets as well. Through our help desk solution, Customers/End Users can also track the status of their request through your web site.
Organize & Track Requests Across Departments: Distributed Help Desk Software Management allows each department or group within your organization to manage their own support/request/project queue. Global managers can view/manage all queues through the help desk.
Help Desk Solutions Fea
